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Last Updated: April 28, 2026
This Return and Refund Policy applies to commercial and industrial electric vehicle charging products ("Products") supplied by Shenzhen YongChuangcheng Technology Co., Ltd. ("EVDANCE," "we," "us," or "our") to business partners, distributors, and commercial customers ("Buyer," "you," or "your").
EVDANCE warrants that all Products manufactured by us are free from defects in materials and workmanship under normal use and service conditions for the warranty period specified in the applicable sales agreement or product documentation.
Standard Warranty Period: 1 years from the date of shipment, unless otherwise specified in a written agreement between the parties.
This warranty covers:
- Manufacturing defects in the charging station hardware
- Component failures under normal operating conditions
- Firmware malfunctions attributable to original factory programming
This warranty does NOT cover:
- Damage resulting from improper installation, commissioning, or servicing by unqualified personnel
- Damage due to misuse, abuse, neglect, accident, or unauthorized modification
- Damage from external causes including power surges, lightning, flooding, fire, or other force majeure events
- Normal wear and tear, cosmetic damage (including scratches or discoloration), or consumable parts
- Products where the serial number has been removed, altered, or defaced
- Products installed, used, or operated outside of the specified environmental conditions in the applicable datasheet
- Third-party components or accessories not supplied by EVDANCE
If a Product is believed to be defective and covered by this warranty, Buyer must follow the Return Merchandise Authorization (RMA) process:
Step 1 — Contact:
Contact your EVDANCE account representative or email info@evdances.com with:
- Product model and serial number
- Description of the issue or defect
- Supporting photographs or videos
- Date of purchase and order reference
Step 2 — Diagnostics:
Our technical support team will perform remote diagnostics to determine whether the issue can be resolved through:
- Firmware update or reconfiguration
- Settings adjustment
- Software patch
Many issues are resolved without the need for hardware return.
Step 3 — RMA Issuance:
If hardware return is deemed necessary, EVDANCE will issue a Return Merchandise Authorization (RMA) number with:
- Return shipping instructions
- Designated return address
- Packaging requirements
No return will be accepted without a valid RMA number. Products returned without authorization may be refused and returned to Buyer at Buyer's expense.
Step 4 — Return Shipping:
- For warranty-covered returns: EVDANCE will provide replacement or repair at our discretion and cover reasonable return shipping costs as agreed in writing
- For non-warranty returns: Buyer is responsible for all return shipping and handling costs
Upon receipt and inspection of returned Products, EVDANCE will determine the appropriate remedy:
Warranty-covered defects:
- Repair of the defective Product, or
- Replacement with the same or equivalent model (at EVDANCE's discretion), or
- Credit toward future purchases (amount at EVDANCE's discretion based on evaluation)
Non-warranty returns:
- Returns of non-defective Products are subject to prior written approval from EVDANCE
- A restocking fee of up to 25% of the purchase price may apply
- Return shipping costs are the responsibility of Buyer
Order cancellations are subject to the following:
- Orders for standard, non-customized products may be cancelled within 48 hours of order confirmation without penalty
- Orders for customized, OEM, or made-to-specification products are non-cancellable once production has commenced
- Any cancellations beyond these terms require written agreement from EVDANCE and may be subject to cancellation charges proportionate to work completed
THE REMEDIES SET FORTH IN THIS POLICY CONSTITUTE BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY OR PRODUCT DEFECT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVDANCE'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
EVDANCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION, OR DOWNTIME COSTS.
For all warranty claims, return requests, or questions about this policy:
Email: info@evdances.com
Phone: +86 18124124508
Address: Building A1, Xinhaosheng Dayang Science and Technology Park, No. 11 Furui Road, Xintian Community, Fuhai Street, Bao'an District, Shenzhen, China
